- Mon - Fri: 8.00 - 17.00
- Patriota, Luanda
- +244 956 917 174
Service management
Service management
The only way to succeed effortlessly is to count on us
The day-to-day service management of organizations is complex, since the activity involves numerous processes. Among them are monitoring costs, integrating sectors, ensuring the excellence of the services provided, monitoring the customer experience and making decisions based on the data collected on a daily basis.
It was with the intention of helping you to fulfill your objectives that the team of professionals at ANGOSTRAT will be able to manage all the fundamental processes so that your product or service reaches the customer with quality, enhancing the experience and satisfaction of the final consumer with your brand. . Our main objective is to ensure that quality products and differentiated services are delivered to the customer from the beginning to the end of their purchase journey. For this to happen, we align processes, procedures and people in pursuit of a common objective: customer satisfaction.
In addition, our team of Professionals aims to ensure that your Organization performs its actions correctly, following well-defined processes and routines.
Looking for a first-class company?
We welcome and celebrate different perspectives to help our company, our customers, and our people.
How Angostrat manages services
To implement this type of strategy, Angostrat seeks to ensure that the 4 P'S of service management are well executed. After all, they are responsible for ordering everything and everyone towards the ultimate goal: a satisfied and, preferably, loyal customer.
1. Profile
The first step is to know your company's profile, as well as your business's target audience. It is not enough that only the manager has access to this information, the entire team must know the internal workings of the company, as well as know the vision, mission, values and objectives.
The first step is to know your company's profile, as well as your business's target audience. It is not enough that only the manager has access to this information, the entire team must know the internal workings of the company, as well as know the vision, mission, values and objectives.
2. Processes
The processes in service management correspond to everything related to the purchase of a product or contracting a service, from the first contact that the customer has with the company to after-sales.
The processes in service management correspond to everything related to the purchase of a product or contracting a service, from the first contact that the customer has with the company to after-sales.
3. Procedures
They are directly related to how the organization's processes are performed. Therefore, in this P of service management, it is important to observe what are the rules of conduct and behavior established by the company in relation to its product, service and assistance.
They are directly related to how the organization's processes are performed. Therefore, in this P of service management, it is important to observe what are the rules of conduct and behavior established by the company in relation to its product, service and assistance.
4. People
The fourth and final P concerns the employees of a company. After all, they are the ones who put the processes into practice, that is, they execute the projects according to the procedures stipulated by the organization. For this reason, it is very important that the people involved with your business know the correct way to perform their tasks – or rather – know how to perform them masterfully.